Policies Privacy and Shipping | EcoFine Products

We respect your privacy and are committed to protecting your personal information.

At EcoFine Products, we are dedicated to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website or services and informs you about your privacy rights and how the law protects you. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

EcoFine Products is committed to safeguarding the privacy of our users. We want to assure you that we do not share your personal information with third parties. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.

INFORMATION WE COLLECT

We collect only the information necessary to provide and improve our services. We may collect personal information when you interact with our website, fill out inquiry forms, request quotations, or contact us directly. This information may include your name, company name, email address, phone number, and any details you voluntarily provide related to your business or product requirements. We do not sell, rent, or share this information with any third parties.

HOW WE USE YOUR INFORMATION

The information we collect is used solely for communicating with you as the intended party and to provide and improve our services. We use your personal data for the following purposes:

• To provide and maintain our service, including monitoring the usage of our service.
• To manage your account and provide you access to different functionalities of our service.
• To fulfill the performance of a contract, including the development, compliance, and undertaking of purchase agreements for products or services.
• To contact you by email, telephone, SMS, or other equivalent forms of communication for service-related updates, security notices, or necessary information.
• To provide you with news, special offers, and general information about goods, services, and events similar to those you have already purchased or enquired about, unless you have opted out of receiving such information.
• To manage your requests and respond to your enquiries.

We do not share your information with external parties for marketing or any other purposes. No mobile messaging consent information will be shared with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

DATA PROTECTION & SECURITY

EcoFine Products implements appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or disclosure. Access to your information is restricted to authorized personnel only and is used strictly for business purposes.

COOKIES AND TRACKING TECHNOLOGIES

Our website and service may use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and improve functionality. Cookies are small text files placed on your device to collect information about your activity on our service. You can control the use of cookies through your browser settings; however, disabling cookies may limit your ability to use certain features of the page or service. These tools do not collect personally identifiable information unless you choose to provide it.

DISCLOSURE OF YOUR INFORMATION

EcoFine Products does not share any client data with third parties for marketing, promotional purposes, or any other purposes. Your personal information is kept confidential and is not disclosed to any outside organizations, except as required by law or with your explicit consent. We may disclose your personal information under the following limited circumstances:

• We have obtained your consent.
• We need to enforce our Terms of Service.
• We share information with partners or affiliates that have signed non-disclosure agreements with us solely to provide you with a specific service.
• We respond to subpoenas, court orders, or legal processes or to establish or exercise our legal rights or the legal rights of others, or to defend against legal claims.
• When we believe it is necessary to disclose information to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to anyone’s physical safety.
• We may transfer your personal information if EcoFine Products or its assets are acquired by or merged with another company.

We may share aggregated, non-identifiable information with others without further notice to you, such as the total number of people who used our service in a specific period.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. EcoFine Products is not responsible for the privacy practices or content of external sites, and we encourage users to review their privacy policies separately.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in locations outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take steps to ensure that your data is handled securely and in accordance with this policy, regardless of where it is processed.

DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

YOUR RIGHTS

You have the right to request access to your personal data, request corrections, or ask for deletion of your information where applicable. You may also opt out of future communications at any time by contacting us directly.

UPDATES TO THIS POLICY

EcoFine Products reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

CONTACT US

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Phone: +1 832 618 8777

Email: Sales@ecofineproducts.com

Shipping Policy

At EcoFine Products, we are committed to delivering high-performance microfiber cleaning products to our customers quickly, safely, and affordably across the United States. Please review the details below to understand how we handle shipping, delivery timelines, and order fulfillment.

Free Shipping & Shipping Charges

We offer free ground shipping on all orders over $50 to the 48 contiguous United States. Orders under $50 will be charged a flat shipping rate of $4.99.

Please note that bulk and custom orders—including customized or private-label microfiber products through our OEM/ODM services—are excluded from this standard minimum and may require a separate minimum order quantity depending on the product specifications.

This free shipping offer does not apply to distributor or reseller pricing, as our distributor partners are responsible for arranging their own shipping. If you’ve been given special or negotiated wholesale pricing, free shipping will only apply to orders totaling over $50; orders below that amount will still incur the $4.99 flat rate.

Shipping Carriers & Methods

We always select the most economical and reliable shipping method for your order. Depending on your location and order size, this may include Amazon Logistics, FedEx Ground, UPS, USPS Priority Mail, USPS First Class Mail, or a combination of these carriers. Once your order ships, you’ll automatically receive a shipment confirmation email with full tracking details.

Need your order faster? We also offer expedited shipping (next day and 2nd day) options. Estimated expedited shipping fees are shown at checkout; if any changes to the cost occur, we will always contact you by email first and will never charge additional fees without your consent.

Reseller & Wholesale Shipping

For customers on reseller or wholesale pricing, shipping is not included in the product price and will be calculated separately at checkout and added to your order total. If our checkout system is unable to calculate shipping automatically, we reserve the right to invoice shipping charges separately.

If you’d prefer to use your own UPS or FedEx shipping account or need a freight-collect shipment for larger bulk orders, simply give us a call, and our team will be happy to accommodate your request. You can browse our full range of wholesale-ready microfiber cloths, microfiber mops, and car care microfiber towels before placing a bulk order.

Order Processing Time

Most orders ship the same or next business day from our warehouse. If your order is time-sensitive, please contact us directly, and we’ll do our best to accommodate your timeline. Custom-printed or private-labeled products through our OEM/ODM program may require a longer lead time due to production requirements.

If your order is shipping to a residential address, please ensure someone is available to receive the package, or be prepared to pick it up from your local UPS or FedEx facility if delivery is missed. For businesses ordering in bulk, we recommend shipping to your commercial address to avoid delivery delays.

Alaska, Hawaii & International Shipping

Orders shipping to Alaska, Hawaii, or international destinations are subject to real-time UPS and USPS shipping rates. We do not add any handling charges to these orders. For international orders, please note that we only charge the actual shipping cost—any customs duties or taxes levied by the destination country are the responsibility of the customer. If a shipment is refused due to unpaid customs charges, return shipping costs will be deducted from your refund. Estimated shipping costs are displayed at checkout and may vary slightly from the final cost; we will always notify you by email of any changes before charging additional fees.

Backorders

EcoFine Products maintains a well-stocked inventory of our best-selling microfiber cleaning products. However, since the majority of our products are imported, occasional backorders are unavoidable, and restocking can take 8–12 weeks. If we’re unable to ship your complete order within 4 business days of purchase, our team will reach out to discuss your options, which may include:

• Substituting the item with an equal or higher-quality alternative
• Shipping available items now and backordering the rest
• Shipping available items and canceling the remaining items
• Canceling the order entirely

The final decision is always yours.

Packaging

All products sold on EcoFineProducts.com are bulk-packed for wholesale and business use unless otherwise specified — they are not individually packaged for retail. To reduce shipping costs and packaging waste, we often consolidate multiple items into fewer boxes. Some items may arrive partially disassembled for safer shipping, but reassembly is quick and straightforward.

Inspecting Your Shipment

Please inspect your order for damage, missing items, or incorrect products as soon as it arrives. Any discrepancies or damage must be reported to us within 15 days of receipt to qualify for a replacement. You can reach our support team anytime through our Contact Us page or by calling +1 832-618-8777.