Privacy and Shipping Policy
This Privacy and Shipping Policy explains how EcoFine Products handles information provided through its website and business communications, and outlines order delivery matters. For a question about your information or shipment, contact EcoFine with the relevant reference.
Information We Collect and Use
We collect information needed to provide and improve our services. Website inquiries, quotation requests and direct communications may include your name, company, email, phone and voluntarily supplied business or product requirements.
Information is used to communicate with you, maintain services, manage accounts and requests, fulfill purchase agreements, monitor service usage and provide necessary updates. We may send news or information about similar goods or services unless you opt out.
Confidentiality and Limited Disclosures
We do not sell or rent your personal information for third-party marketing. Disclosures are limited to circumstances described here: your consent; enforcing terms; providing a specific service through partners or affiliates under confidentiality agreements; legal processes or claims; investigating fraud, illegal activity or safety threats; and a business acquisition or merger.
Aggregated, non-identifiable information may be shared. No mobile messaging consent information or SMS originator opt-in data is shared with third parties for marketing or promotional purposes. These categories are excluded from third-party sharing arrangements.
Security, Cookies and External Links
We use technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure. Access is restricted to authorized personnel for business purposes.
Cookies and similar technologies may support website functionality, user experience and traffic analysis. Browser settings provide cookie controls; disabling cookies may limit some features. External websites have separate privacy practices. Review their policies when following third-party links.
Processing, Retention and Your Requests
Information may be processed outside your jurisdiction, where data-protection rules may differ. We take steps to handle it securely in accordance with this policy. Information is retained as needed for the stated purposes, legal obligations, dispute resolution and enforcing agreements, including longer periods required or permitted by law.
You may request access, correction or deletion where applicable, and opt out of future communications by contacting us. Policy updates take effect when posted. Review this page periodically for changes.
Shipping Charges and Arrangements
Confirm the shipping charge and delivery arrangement for your specific order before purchase. Do not assume a universal free-shipping threshold or flat charge. Bulk, custom, distributor, reseller and negotiated-price orders may require separate shipping arrangements or project minimum quantities.
Wholesale shipping is separate from the product price unless expressly confirmed otherwise. If automatic calculation is unavailable, shipping may be invoiced separately. Ask about using your UPS or FedEx account or freight-collect arrangements for larger shipments.
Shipping methods depend on destination and order size. Available arrangements may involve Amazon Logistics, FedEx, UPS or USPS. Request confirmation of expedited service and its cost. Additional shipping charges require your consent; changes are communicated by email.
Processing and Backorders
Confirm dispatch expectations for time-sensitive orders. Custom and private-label products may need additional production time. Provide accurate delivery details and arrange for receipt at the destination.
Imported goods may be backordered, and restocking can take 8–12 weeks. If a complete order cannot ship within 4 business days, EcoFine will discuss options: an equal or higher-quality substitute, partial shipment with backorder, shipping available items and canceling the remainder, or canceling the order. The decision remains yours.
Destinations, Packaging and Receipt
Alaska, Hawaii and international shipments use applicable carrier rates without added handling charges. International customers pay destination duties and taxes. If unpaid customs charges cause refusal, return shipping costs are deducted from the refund. Cost changes are communicated before additional charges.
Products are bulk-packed for business use unless otherwise specified. Items may be consolidated into fewer boxes or partly disassembled for shipping. Inspect deliveries promptly. Damage, missing items or incorrect goods must be reported within 15 days of receipt to qualify for a replacement.
| Before ordering | After receipt |
|---|---|
| Confirm destination, quantity and shipping charge | Check goods against the order |
| Confirm custom production and dispatch timing | Record damage or discrepancies |
| Clarify carrier or freight arrangements | Report qualifying issues within 15 days |
Contact and Related Information
Email sales@ecofineproducts.com or call +1 832 618 8777. Read the disclosure statement and website terms for their separate topics.
Information for a Delivery Question
Quote your order reference, affected product and receipt date when reporting a shipment issue. Describe whether the concern is damage, missing quantities or an incorrect item. Keep the order details and relevant packaging information available while the question is reviewed.
Include the destination ZIP code when enquiring. For a proposed shipment, identify any delivery constraints before confirming the arrangement. A commercial destination, residential address and freight-collect request can involve different handling requirements. Ask for clarification where the quotation does not identify the shipping scope. Review the confirmed details rather than transferring a delivery assumption from another order.
Frequently Asked Questions
What information may an inquiry collect?
Your name, company, email, phone and the business or product details you choose to provide.
Can I ask to correct my information?
Yes. Contact EcoFine to request access, correction or deletion where applicable, or to opt out of future communications.
Is mobile messaging consent shared for marketing?
No. SMS originator opt-in data and mobile messaging consent are excluded from third-party marketing and promotional sharing.
Is free shipping guaranteed for every order?
No. Obtain written confirmation of the shipping charge, method and any applicable offer for your specific order.
How are custom-order delivery dates determined?
Custom and private-label projects require confirmation of production and shipping arrangements for the approved specification.
Who pays international customs charges?
The customer is responsible for destination-country duties and taxes. Refused shipments can incur return shipping deductions as described above.
What happens if an item is backordered?
EcoFine will discuss available options. These may include substitution, partial shipment, cancellation of remaining items or cancellation of the order.
When should I report damaged or incorrect goods?
Inspect on receipt and report damage, missing goods or incorrect products within 15 days to qualify for a replacement under this policy.